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In the fast-paced business world, leadership has transformed from mere management to visionary guidance. Effective leadership isn't just about steering the ship; it's about inspiring and leading teams towards excellence. Leadership, the timeless cornerstone of progress, has witnessed a seismic shift over the past five years. The evolving landscape of business, technology, and society has ushered in a leadership crisis that demands a radical rethink of traditional models.
Global uncertainties, from geopolitical tensions to economic upheavals, have constantly placed leaders in flux. The COVID-19 pandemic, in particular, acted as a crucible, testing leaders' coping abilities as they navigated uncharted waters. Remote work, health concerns, and rapid market fluctuations challenged leaders to demonstrate genuine adaptability, empathy, and resilience like never before.
Additionally, a flurry of baby boomer retirements, which will continue to increase over the next few years, presented an additional problem. Many organizations are reporting that they are experiencing a leadership crisis. Younger leaders are accelerating through the levels of leadership with
swim situations, unprepared with the skills and tools they need to navigate this ever-changing business landscape.
Personal development and leadership development have never been as important as it is today. To achieve excellence and stand out during this leadership crisis, here are a few ways to break down the essence of what it means to be a high performing leader and create a curated roadmap to leadership development.
Understanding the Essence of High-Performance Leadership
Leadership emerges as the driving force in the DNA of a successful organization. Leaders are not just decision-makers but architects of the workplace culture, shaping employee morale, engagement, and productivity. Establishing a high performance workplace culture isn't a trivial task—it's a deliberate endeavour that hinges on strategic leadership development. By aligning with essential development goals, leaders can unlock their potential to create a conducive environment where teams flourish, setting the team on the path to high performance culture.
Being a high performance leader involves embodying a set of qualities and behaviours that inspire exceptional results, which in turn fosters a high performance culture. Such leaders are visionaries who provide a clear direction and motivate their teams toward common goals. They possess strategic thinking abilities, making informed decisions and adapting strategies to changing circumstances. Effective communication is a cornerstone of their leadership style, fostering open dialogue and active listening.
High performance leaders empower their teams by delegating responsibilities, fostering autonomy, and valuing diverse perspectives. They demonstrate adaptability and resilience, turning challenges into growth opportunities. Inclusivity is paramount to their approach, recognizing and appreciating each team member's contributions. Collaboration is central to how they lead; they seek input, encourage innovation, and work alongside their teams to achieve results.
These leaders prioritize results, setting high standards while providing support and resources. Continuous learning drives their personal growth, enabling them to stay updated and integrate new knowledge. Empathy and integrity define their interactions, as they understand team members' needs and lead by example with honesty and transparency. High performance leaders create a culture of excellence, adaptability, and innovation, steering their teams and organizations toward enduring success.
Development Goals: The Path to High-Performance Leadership
During a leadership development journey, breaking down goals into fundamental properties is akin to constructing a strong foundation for a towering structure. This entails deliberate introspection, self-awareness, and a commitment to continuous improvement. By dissecting leadership goals into smaller, achievable components, you pave the way for focused growth and measurable progress.
At the heart of this process lies self-reflection—a vital tool for understanding strengths, weaknesses, and aspirations. Take time to assess current leadership skills, areas for improvement, and the direction you envision for growth. This introspective practice informs your goal-setting and fosters a deeper understanding of the kind of leader you aim to become.
Embracing mentorship opportunities is an important strategy for accelerated development. The mentor-mentee dynamic offers a wealth of insights and guidance. As a mentee, you can tap into the knowledge and experiences of seasoned leaders, gleaning wisdom that might take years to acquire independently. On the flip side, becoming a mentor reinforces your leadership insights and nurtures your ability to guide and inspire others.
The significance of leadership development goals cannot be overstated. Just as a compass points a ship in the right direction, these goals provide a roadmap for your growth as a leader. They crystallize your ambitions, set clear benchmarks, and help track progress. You nurture holistic development by focusing on personal growth goals alongside leadership objectives. Personal growth encompasses qualities like emotional intelligence, adaptability, and resilience—traits that fortify your leadership capabilities.
At HPL, high performance leadership development is what we do and what we pride ourselves on. The following are 4 aspects that are vital to any leader who is ready to start their journey to becoming a high performing leader.
1. Visionary Leadership: Casting the Future Visionary leadership transcends mere goal-setting; it's about crafting a compelling vision that harmonizes with the company's culture. A leader's ability to articulate a clear and inspiring vision offers teams a purpose beyond tasks. This vision becomes a guiding light, channeling collective efforts toward a shared aspiration. High performance leaders share this vision and ignite a sense of ownership among employees, fostering motivation and dedication.
2. Effective Communication: The Foundation of Trust Effective leadership begins with open communication. Transparency in communication nurtures trust, aligns expectations, and minimizes ambiguity. When leaders actively listen to their team members and cultivate an atmosphere that values diverse viewpoints, they lay the groundwork for collaboration and innovation. Leaders who communicate with clarity and empathy build rapport and encourage teams to thrive.
3. Building High-Performance Teams: A Collaborative Endeavor Behind a high-performance workplace culture stand high-performance teams. Effective leaders identify their teams' strengths and weaknesses, optimizing resource allocation. Nurturing talent involves recognizing individual potential, offering avenues for growth, and fostering collaboration where team members complement one another. Leaders who prioritize team empowerment and value their contributions cultivate an environment where excellence naturally flourishes.
4. Adaptability and Resilience: Thriving Amidst Change Change is constant, and high performance leaders are prepared to embrace it. The ability to adapt in the face of change demonstrates agility and forward-thinking. Adaptable leaders view challenges as opportunities for growth rather than obstacles. Equally vital is resilience—a trait that allows leaders to rebound from failures. By demonstrating resilience, leaders set an example for their teams, motivating them to persist in the face of adversity.
Incorporating High-Performance Leadership Development
The journey toward high-performance leadership is perpetual, requiring commitment, introspection, and a hunger for growth. High performance leadership goes beyond daily tasks; it shapes an organization's destiny and the trajectory of its members. Leaders create a workplace culture where excellence becomes second nature by embracing visionary leadership, fostering effective communication, nurturing team development, adapting to change, and showcasing resilience.
In an era characterized by volatility and competitiveness, high performance leadership is no longer a luxury—it's a prerequisite for success. Organizations prioritizing leadership development gain an edge, demonstrating adaptability, innovation, and an unswerving pursuit of goals. Aspiring leaders must understand that their developmental voyage catalyzes organizational triumph. By nurturing these crucial skills, they unlock their true potential, propelling their teams toward remarkable achievements.
Likewise, individual leaders who take it upon themselves to invest in their own leadership development will see their careers take incredible leaps. In a competitive hiring market, it's important to find ways to stand out and demonstrate high performance leadership skills and attributes. By investing in leadership and personal development, leaders take the opportunity to stand out, fostering a community of high performance leadership within their team and organization. That’s part of the beauty of a high performance leader; their unique leadership style and high performance skills positively affect those around them within their team and even across their organization. One small step for a leader can have an impressive ripple effect across organizations leading to new heights of leadership excellence.
Unlocking Potential with High Performance Leaders' (HPL) Programs
Organizations and leaders can leverage HPLs' leadership development programs to fully realize the concepts discussed here. These comprehensive programs are meticulously designed to hone visionary leadership, effective communication, team development, adaptability, and resilience skills. With a proven track record of transforming leaders into catalysts of excellence, HPL programs offer a blend of just enough concept knowledge to understand their importance and how they work and heavy on hands-on practice and real-world application, empowering participants to effectively navigate today's leadership challenges.
The programs are specifically designed and tailored to leaders at all levels in any organization, ensuring that there is always the right program available for every leader.
Advanced Leadership Transformation: For High potentials, Experienced and Senior Leaders
In our Advanced Leadership Transformation Program, we go beyond the basics, delving deep into the intricacies of leadership, honing your abilities, and empowering you to make a lasting impact. Whether you're an experienced executive aiming to enhance your leadership prowess or an aspiring manager seeking to accelerate your growth, this program is tailor-made to elevate your career trajectory and allow you to lead at scale.
What sets our program apart is our unwavering commitment to fostering transformational leadership. Our facilitators are industry experts, leadership coaches, and accomplished mentors who will guide leaders through a comprehensive curriculum encompassing cutting-edge theories, real-world case studies, and hands-on exercises. Gain invaluable insights into effective leadership through immersive workshops, interactive discussions, and practical applications. Our program covers various essential leadership competencies, from organizational culture to cultivating high-performing teams and implementing organizational change. Develop a profound understanding of leadership styles, learn to adapt to diverse situations and expand emotional intelligence to inspire and motivate others.
Moreover, our program is designed to create a strong network of like-minded leaders, facilitating meaningful connections and opportunities for collaboration. Being surrounded by a diverse community of professionals from various industries and backgrounds allows for cross-pollination of ideas and a broader perspective on leadership challenges.
Lead From the Middle: For Mid-level Managers, Project Managers, High Potential Leaders
Are you in a middle management role, eager to elevate your leadership skills and significantly impact your organization? Look no further than our transformative program, Lead from the Middle. Designed specifically for leaders like you, this program empowers you to unlock your full leadership potential and drive meaningful change.
In today's dynamic business environment, leading from the middle requires unique skills and abilities. Our Lead from the Middle program equips you with the essential tools, knowledge, and strategies to navigate the complexities of your role and become a catalyst for success.
Through immersive workshops, insightful discussions, and practical exercises, our program provides a comprehensive learning experience tailored to your challenges and opportunities as a middle manager. Led by industry experts and seasoned leadership coaches, you'll gain invaluable insights into the key principles of effective middle management.
From mastering talent development, effective communication and building influential relationships to driving collaboration and managing change, our program covers many critical leadership competencies. You'll develop the skills to motivate and inspire your team, foster engagement, and confidently navigate cross-functionally through and around organizational complexities.
One of the key features of our program is its emphasis on practical application. We provide you with actionable strategies and tools to implement immediately in your daily work, enabling you to drive impactful change and achieve tangible results. You'll receive personalized guidance and support, helping you overcome common challenges and seize opportunities for growth.
Our Lead from the Middle program also fosters a vibrant community of leaders with similar experiences and aspirations. Connect with diverse peers, exchange ideas, and learn from each other's successes and challenges. Expand your professional network and gain valuable insights to enhance your leadership journey.
Front Line Leaders: For Leaders Who Understand the Hard Work of Leading from the Front Line
Are you a front-line leader looking to enhance your leadership skills and make a lasting impact on your team? Look no further than our transformative Front-Line Leadership Program, designed specifically for aspiring and current supervisors, team leads, and managers who drive organizational success.
In today's rapidly evolving business landscape, front-line leaders are crucial in translating strategy into action and inspiring their teams to achieve exceptional results. Our program is carefully crafted to equip you with the essential tools, knowledge, and mindset needed to excel in this dynamic and challenging role.
Through a blend of interactive workshops, practical exercises, and real-world case studies, our Front-Line Leadership Program provides a comprehensive and immersive learning experience. Led by industry experts and seasoned leadership coaches, you'll gain invaluable insights into the key principles of effective front-line leadership.
Our program covers various vital leadership competencies, from mastering communication and conflict resolution to motivating and empowering your team. You'll learn proven techniques for setting clear expectations, providing constructive feedback, and fostering a positive and inclusive work environment that drives engagement and productivity.
One of the unique aspects of our program is its emphasis on practical application. We understand that front-line leaders face unique challenges and time constraints, so we provide you with actionable strategies that can be implemented immediately in your day-to-day work. You'll receive personalized guidance and support, enabling you to confidently navigate complex situations and make informed decisions that align with your organization's goals.
Moreover, our program creates a vibrant community of front-line leaders, offering opportunities for networking, peer learning, and collaboration. Connect with like-minded professionals from various industries, exchange best practices, and gain fresh perspectives on common leadership challenges. Expand your network and forge relationships that will continue to support your growth long after the program ends.
4 Steps to TIME Shifting: For all Leaders <--- Best Value
Become the Master of Your Time with 4-steps to TIME Shifting and make time for the things that really matter!
Are you a leader who constantly finds yourself struggling to balance work, personal life, and everything in between? Do you wish you had more control over your schedule and could find the perfect harmony between productivity and personal well-being? Look no further because (HPL proudly presents 4-Steps to TIME Shifting, the ultimate self-paced course designed exclusively for leaders like you.
TIME Shifting is offered in two formats, virtual self-paced or virtual synchronized, allowing leaders to learn as needed and find an option that fits their schedule. This program empowers you to take charge of your life and become a true master of your time. Developed based on years of leadership experience, Glenn Sommerville provides you with invaluable scheduling tips and techniques, teaches you how to effectively block time for yourself, conquer email overload, and discover your personal and business rhythms.
By enrolling in TIME Shifting, you begin to take back control of your life. This program equips you with the essential skills to optimize your time, boost your productivity, and confidently lead. Imagine easily managing your responsibilities, creating a healthy work-life balance, and achieving unprecedented results in all aspects of your life! |
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Leadership self-confidence is a vital attribute that empowers leaders to guide and inspire their teams effectively. However, it's not uncommon for leaders to struggle with moments of self-doubt and insecurity. Everyone, at some point in their leadership career, experiences some self-doubt. If we don’t, we’re not being challenged, or our egos might be inflated!
The pressure to exude confidence can overwhelm today's fast-paced and competitive business landscape. Building self-confidence as a leader is essential for your personal well-being and effectively leading and inspiring your team. Team members can smell a lack of confidence a mile away!
1. Self-Awareness and Reflection
Understanding oneself is the foundation of building leadership self-confidence. Self-awareness is the ability to recognize your strengths, weaknesses, and areas for growth. It involves honest introspection and an acknowledgment of your accomplishments and the challenges you've overcome. Here's how self-awareness and reflection can contribute to your confidence as a leader:
a. Acknowledging Achievements: Reflect on your past achievements, both big and small. Often, we underestimate the significance of our accomplishments. Think about what specific actions or attributes led to the accomplishments so that you may repeat or double down on them going forward. Recognizing your successes can remind you of your capabilities and instill a sense of pride and self-worth.
b. Seeking Feedback: Don't hesitate to seek feedback from peers, mentors, or team members. Constructive feedback can provide valuable insights into how others perceive your leadership style. This external perspective can help you identify areas for improvement and validate your strengths. A simple but very effective way to obtain useful feedback is to ask them to answer these three questions:
c. Focusing on Growth: Embrace the idea that leadership is a journey of continuous improvement. While celebrating your accomplishments, also acknowledge that there's always room for growth. This balanced approach to self-awareness allows you to appreciate your existing skills while remaining open to development.
Frequent reflection is the key to developing higher levels of self-awareness. It doesn’t have to be difficult or time-consuming. One way I reflect is each day I set an “intention.” A few words that describe an intentional and specific learning, personal focus, or growth action I will take. Then I “reflect” on the previous day by writing a few words to describe my most impactful reflection. It can be something positive or constructive. It might be based on interactions with people, things I learned, frustrations I experienced, or challenges I faced. These help me understand what I want to do more that works for me or what I need to do differently.
2. Continuous Learning
Leadership is not static; it evolves with time and changing circumstances. I often use the professional athlete analogy for leadership. Becoming a professional athlete takes some basic skills and abilities that are developed and honed to high performance levels over time and with lots of early training. Once they achieve professional levels, athletes train even harder, develop new skills, stay current, and continually improve themselves and their techniques to continue succeeding and performing at those levels. It is the same for leadership as with professional sports! Leaders must continue to learn and develop new skills to be prepared and capable of handling their challenges, most of which they have yet to experience.
Investing in personal and professional development is a powerful way to enhance your leadership self-confidence. Here's how continuous learning contributes to your confidence:
a. Expanding Knowledge: Attend workshops, seminars, and training sessions that are relevant to leadership and related skills. Often in training and development sessions, there is more material than you can retain long term. You may hear or read some concepts that you’ve heard before; however, a periodic refresher reminds us of concepts and techniques we may not have had an opportunity until now to utilize fully. Acquiring new knowledge and expertise both motivates and equips you with the tools to confidently navigate complex challenges. Networking opportunities at these types of sessions also can be a source of a confidence booster as you quickly learn that you are not alone with your challenges, have much to offer and coach others on, and can equally learn from others' experiences.
b. Skill Development: Learning new skills, such as effective communication, conflict resolution, or strategic planning, can significantly boost your self-assurance. As you apply these skills in real-world scenarios, you'll gain confidence in handling various leadership situations. Look and seek out opportunities within your current team or organization that will provide you with new opportunities to develop new skills. Assignments, projects, or just supporting and helping out others are great ways to develop new skills.
c. Staying Informed: In a rapidly changing world, staying informed about industry trends, technological advancements, and market dynamics is crucial. Being well-informed bolsters your confidence and enables you to make informed decisions as a leader. A great way of staying informed is to get out of your company a few times a year to benchmark other businesses. These businesses don’t necessarily have to be in the same market as you. Look for consortiums, organized benchmarking events, or utilize your professional network to request visits to other organizations. Leverage your professional network to schedule periodic coffee or lunch meetings with other leaders to see what they are working on and their challenges or seek their advice or opinion. Benchmarking and networking are awesome ways to stay informed about what is happening outside your immediate company's four walls.
3. Celebrate Small Wins
Leaders are often focused on motivating their teams and celebrating collective successes. However, it's equally important to celebrate your personal achievements as a leader, no matter how minor they may seem. Celebrating small wins forces you to occasionally step off that hamster wheel and realize what you have accomplished and where you have succeeded. Otherwise, it’s too easy just to keep running to the next challenge or getting whacked by one without appreciating what we have achieved. I am one who has always been so focused on the goal that I too often miss the smaller achievements on the journey to the ultimate goal. When we do this, we may have a tendency to see the obstacles and challenges being faced, set-backs experienced, and future risks without recognizing just how far we have come, what we have learned and where we have developed, the problems we have solved, new skills picked up, and not appreciating that we are ready for what lays ahead and face them with renewed confidence.
Here's why celebrating small wins is essential for leadership self-confidence:
a. Reinforcing Competence: Acknowledging your individual successes reinforces the belief that you are competent and effective as a leader. It serves as a reminder of your ability to make a positive impact and what you do well.
b. Setting Personal Goals: Establish personal leadership goals and milestones. When you achieve these goals, celebrate them. This practice boosts your self-confidence and provides a sense of purpose and direction in your leadership journey. It’s amazing the difference setting goals can make. Not only are you more likely to achieve more, it gives you concrete achievements to celebrate!
c. Creating a Positive Feedback Loop: Celebrating small wins creates a positive feedback loop. The more you recognize your achievements, the more motivated and confident you become. This positivity can radiate to your team, creating a more inspiring leadership presence.
Conclusion
Leadership self-confidence is not about being flawless or never making mistakes. It's about knowing your strengths, recognizing areas for growth, and continuously developing your skills. You can steadily enhance your leadership self-confidence by practicing self-awareness and reflection, investing in continuous learning, and celebrating small wins.
In addition to the three strategies mentioned above, there are several other techniques and practices that should also be considered in support of leadership self-confidence. Leadership often comes with its share of challenges and setbacks. Developing resilience in the face of adversity can help you bounce back stronger and more confident. View obstacles as opportunities for growth and learning. Surround yourself with mentors and coaches who can provide guidance, perspective, and support. Having a trusted advisor can help you navigate difficult situations and provide valuable insights to boost your confidence. Taking care of your physical and mental well-being is crucial for maintaining confidence. Engage in mindfulness practices, exercise regularly, get enough sleep, and make time for activities that bring you joy and relaxation.
Remember that building self-confidence is a journey that takes time and effort. Embrace the growth process, and don't be discouraged by occasional setbacks. As you consistently apply these strategies, you'll become a more self-assured and effective leader who can inspire and lead confidently. So, start today on the path to becoming the confident leader you aspire to be. Your team and your organization will benefit from your newfound self-assured leadership style.
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Working with various clients and in a number of coaching calls, we've found that many High Performing Leaders struggle holding their team accountable.
While accountability is an uncomfortable topic for many leaders, it is essential in any organization. It is the foundation of trust and integrity, which are crucial in building a successful team and high performance cultures.
When it comes to leadership accountability, it is even more important as leaders set the tone for the organization's culture and its performance. Leaders who hold their team members accountable not only drive their organizations towards success but also create a culture of excellence and mutual trust.
Here we will discuss the importance of leadership accountability, the consequences of poor accountability, the reasons for leaders' fear of accountability, why team members are afraid of accountability, and how leaders can hold their team members accountable.
The Importance of Team Member Accountability
Leaders who hold their team members accountable set the standard for the organization. They demonstrate the importance of deadlines, quality, and expectations. When team members are held accountable, they are more likely to take their work seriously, leading to better performance and productivity. In addition, accountability creates a culture of responsibility and ownership. Team members are more likely to take ownership of their work and the success of the organization.
Holding team members accountable helps leaders identify areas where improvements are needed. Leaders can identify gaps in skills, training, and communication, which can then be addressed. This leads to a continuous improvement cycle, which can result in higher quality work and better outcomes.
Leaders Accountability to Their Team MembersLeaders must lead by example. This means that they must be accountable to their team members, just as they expect their team members to be accountable to them. When leaders are accountable to their team members, they demonstrate the importance of honesty, integrity, and transparency. This creates a culture of mutual trust, where team members feel safe to share their opinions and ideas.
When leaders hold themselves accountable for their actions and decisions, they demonstrate to their team members the importance of taking ownership and responsibility for their work. This, in turn, leads to team members feeling empowered and motivated to perform their best.
Empowered leaders who lead by example create a sense of integrity and credibility within the organization. When team members see their leaders walking the talk and taking responsibility for their actions, they are more likely to trust them and follow their lead. This trust and respect create a positive work environment where team members feel valued and respected. This further encourages team members to hold themselves to higher levels of accountability. They can see the benefits through their leader's example.
When no individual is exempted from this loop of accountability, no one will feel as if they are personally being "picked on" or singled out among their peers negatively. When everyone is accountable, the only ones who stand out are those who are not meeting their commitments.
Consequences of Poor Accountability
Poor accountability can have significant consequences for an organization. When team members are not held accountable, they may not take their work seriously, leading to low-quality work and missing or even dismissing deadlines. This can damage the reputation of the organization and lead to lost business opportunities. In addition, poor accountability can result in a toxic work environment, where team members blame each other for mistakes and avoid taking ownership of their work. This can lead to low morale, high turnover, and a negative culture.
As you can see, poor accountability can very quickly spill over and spread like a horrible fungus through the work environment, making work toxic and dangerous for everyone, including customers!
Consequences, by definition, are the results or effects that follow from a particular action or decision. They can be positive or negative, and they are essential to creating a sense of accountability in the workplace. When consequences are clear and consistent, they help team members understand the importance of their actions and their impact on the business's success.
One of the most critical aspects of consequences is that they must be communicated clearly and in advance. When team members understand the potential outcomes of their actions, they are more likely to take their responsibilities seriously and work to meet their commitments. Additionally, clear communication ensures that everyone is on the same page and understands the expectations.
Positive consequences can be used to reinforce good behaviour and motivate team members to continue performing at a high level. For example, an employee who consistently exceeds expectations could be given a promotion or a bonus as a reward for their hard work. Positive consequences recognize good performance and create a positive and productive workplace high performance culture that encourages team members to strive for excellence.
On the other hand, negative consequences must be used sparingly and only as a last resort. When team members fail to meet their commitments or exhibit problematic behaviour, negative consequences are necessary to ensure accountability. However, it's important to note that negative consequences should be fair, consistent, and proportional to the offence.
For example, a team member who consistently misses deadlines despite repeated warnings may need to face consequences such as a no, or low pay increase, demotion, or even termination. However, these consequences should be used as a last resort and only after other measures have been exhausted. Negative consequences should also be communicated clearly in advance so that team members understand the seriousness of their actions and the potential outcomes. It's important to note that consequences should be applied equally and fairly to all team members. Inconsistent or unfair consequences can quickly erode trust and undermine accountability. Leaders must be consistent in their application of consequences and ensure that they are aligned with the values and goals of the business.
Ultimately, consequences are essential in maintaining accountability in business. They provide a clear incentive for team members to meet their commitments and perform at a high level. By communicating consequences clearly and fairly, leaders can create a culture of accountability that fosters a sense of ownership and responsibility among team members.
Leaders' Fear & Hesitation to Holding Team Members Accountable
Despite the importance of holding team members accountable, many leaders hesitate or fear doing so. This can be due to several reasons, including:
Fear of Conflict: Many leaders avoid holding team members accountable because they want to avoid conflict. They may worry that holding team members accountable will damage relationships or cause further interpersonal damage.
Lack of Communication Skills: Some leaders lack the communication skills to hold team members accountable. They may struggle to provide feedback or address issues in a constructive and respectful manner.
Fear of Losing Talent: Some leaders may hesitate to hold team members accountable because they fear losing talent. They may worry that holding team members accountable will lead to high turnover or that team members will become resentful and disengaged.
Fear of Offending: Most commonly, leaders fear they will offend or hurt team members' feelings when trying to create accountability. This fear is a combination of all the above.
How to Move Past These Fears
Fear of Conflict: 1) Develop Conflict Resolution Skills: Leaders can learn conflict resolution skills, such as active listening, empathy, and problem-solving, to handle conflict effectively.
2) Establish Clear Expectations: Leaders can establish clear expectations with team members, including performance standards, goals, and deadlines. This helps avoid misunderstandings and conflict in the future.
3) Provide Constructive Feedback: Leaders can provide constructive feedback, focusing on specific behaviours and actions rather than personality or character. (Future post?)
Lack of Communication Skills: 1) Invest in Communication Training: Leaders can invest in communication training to improve their communication skills, including active listening, effective feedback, and non-verbal communication. Try looking at LinkedIn and Teachable for these types of programs if they are not offered internally at your company.
2) Practice Open Communication: Leaders can practice open communication, including regular check-ins, team meetings, and one-on-one discussions. This helps create a culture of open communication and feedback.
3) Seek Feedback: Leaders can seek feedback from team members on their communication style, including areas for improvement and strengths. Learn how your team best responds to feedback and try to work accordingly when giving difficult feedback.
Fear of Losing Talent: 1) Focus on Development: Leaders can focus on developing team members, including coaching, mentoring, and training. This helps improve performance and increase retention. In fact, providing higher levels of accountability can be an integral part of a retention strategy.
2) Provide Opportunities for Growth: Leaders can provide opportunities for growth, including challenging assignments, cross-functional projects, and skill-building activities. This helps keep team members engaged and motivated. Be sure to only offer such opportunities to deserving team members. If one team member is particularly struggling to meet commitments, adding to their workload with high profile tasks/opportunities will cause more harm than good.
3) Set Clear Expectations: Leaders can set clear expectations with team members, including performance standards, goals, and career paths. This helps team members understand what is expected of them and how they can progress in their careers. In some cases, locating or creating job descriptions outlining such expectations and requirements for the position in question might be helpful.
Fear of Offending:1) Focus on Behaviours, Not People: Leaders can focus on specific behaviours and actions rather than personality or character. This helps keep the conversation constructive and avoids personal attacks.
2) Emphasize the Positive: Leaders can emphasize the positive, including team members' strengths and contributions. This helps balance constructive feedback with positive reinforcement. Try the two positives and one opportunity approach: Start the meeting with two positives and pointing out where the team member has recently been successful and what specifically did they do that contributed to the successes. Next identify one opportunity for improvement, giving detailed specific examples and being careful to remove any personality or character accusations. Stick to the facts. "Project x was delayed by 3 days with no communication or explanation. Is there something that I don’t know about that caused this to take place?" End the conversation by coming up with a plan of action that meets both parties' expectations and prevents the incident from reoccurring.
3) Create a Safe Space: Leaders can create a safe space for feedback and communication where team members feel comfortable sharing their thoughts and opinions. This helps build trust and fosters a culture of open communication. You can do this by providing support, and asking the team member what kind of assistance or help they may need to meet their commitments.
Ways to Enforce Accountability
Understanding the importance of accountability and the different strategies for overcoming anxieties of approaching accountability with your team, it's time to ![]()
1) More Frequent Status Reviews and Check-Ins: Regular status reviews and check-ins provide valuable opportunities for team members to share progress updates and discuss any challenges they are facing. By increasing the frequency of these interactions, leaders can foster accountability and keep a close eye on project advancement. Frequent check-ins also enable timely feedback and corrective actions, allowing the team to address issues before they escalate.
2) Breaking Down Larger Deliverables: Sometimes, complex or lengthy deliverables can lack transparency and accountability. Breaking them down into smaller, more manageable tasks allows for better tracking of progress and provides more frequent opportunities to assess performance. Regularly reviewing these smaller milestones helps identify potential bottlenecks or areas where additional support may be required. This is a great way to provide support while maintaining accountability.
3) Scheduling Reviews at Less "Popular" Times: Leaders can ensure that team members remain attentive and engaged by scheduling status reviews and meetings at less convenient times, such as early mornings or late afternoons. This approach prompts individuals to take accountability for their time management, encouraging punctuality and focused participation. It also demonstrates the team leader's commitment to fostering accountability throughout the organization.
4) Temporarily Reassigning "Liked" Responsibilities: To address accountability issues, team leaders may consider temporarily reassigning tasks or responsibilities that struggling team members particularly enjoy. This approach can be a powerful motivator for improved performance as individuals realize the consequences of their actions and strive to regain the projects they had previously enjoyed. It also encourages a more balanced distribution of workload and prevents complacency.
5) Removing Perceived Perks until Performance Improves: If team members are consistently underperforming, leaders might temporarily withdraw certain perceived perks, such as the option to work remotely or flexible scheduling. Leaders encourage accountability and a strong work ethic by aligning these privileges with consistent, high-quality performance. However, it is important to communicate clearly the conditions for reinstating these benefits, ensuring that team members understand the expectations and goals they need to meet.
Holding team members accountable is crucial for achieving project success and maintaining a high-performance culture. By implementing strategies such as more frequent status reviews, breaking down deliverables, scheduling reviews at less convenient times, temporarily reassigning responsibilities, and adjusting perceived perks, leaders can effectively turn up the heat and foster a culture of accountability within their teams. These approaches promote individual responsibility and contribute to overall team productivity and success.
Summary/Quick Read
Accountability is crucial for effective leadership and business success, but many leaders face various reservations and challenges that hinder them from maintaining it. These include conflict avoidance, communication skills, fear of losing talent, and anxiety about offending team members. Overcoming these concerns requires leaders to approach accountability with empathy, active listening, and a focus on problem-solving rather than blame. Leaders can also invest in communication training and coaching to improve their communication skills, provide regular feedback and coaching to their team members, and create a culture of accountability that promotes individual and organizational growth. Ultimately, having consequences in business is essential to maintain accountability and promote a high performance culture of responsibility and ownership. Leaders must take action when team members fail to meet expectations or violate policies to maintain accountability and ensure the success of the business. |
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What is high performance leadership?
High performance leadership is a leadership style that is characterized by a focus on achieving exceptional results through effective team building, strategic planning, and strong communication skills. It is a type of leadership that inspires and motivates individuals and teams to work towards common goals and achieve excellence.
High performance leadership is not just about managing a team or getting tasks done. It’s about inspiring people to work together towards a common shared purpose. To create and achieve a high performance team, it’s important to create a common shared purpose for the team that is aligned with the overall organization’s vision and strategy. This common shared purpose should be specific enough that each team member knows how their team contributes to the organization’s vision and their explicit role within the team. When teams understand their purpose and see how their contributions are important, they are more motivated and engaged, resulting in better outcomes and overall success for the organization.
The three high performance leadership essentials for high performance teams
Why is a common shared purpose important?
A common shared purpose is crucial for any high performance team, as it helps align everyone toward the same goal. A team without a common shared purpose is like a ship without a destination. It may have a crew, but without a clear direction, it will drift aimlessly. When everyone understands the purpose and direction of the team, they can work together more efficiently and effectively. A common shared purpose brings the team together, and each member feels part of something bigger than themselves.
“Feels part of something bigger than themselves”
A common shared purpose creates a sense of belonging and commitment to the team. When people feel like they are part of a team working towards a common shared purpose and goal, they are more likely to be engaged and committed to their work. It also helps team members see how their contributions are valuable, and this leads to a greater sense of accomplishment and satisfaction in their work. When individuals see how their work contributes to the greater good, they are more motivated to do their best.
Creating a common shared purpose aligned with the organization’s vision
A common shared purpose must be aligned with the organization’s vision and strategy. The vision is the long-term goal or destination that the organization aims to achieve, while the strategy outlines the approach and actions required to reach that goal. The common shared purpose of the team must fit into this broader vision and strategy, and each team member should understand how their team’s work contributes to achieving this vision.
A common shared purpose should also be specific and measurable. Vague goals such as “improve customer satisfaction” or “increase revenue” are not enough. Instead, the team’s common shared purpose should be more specific, such as “reduce customer complaints by 50%” or “increase revenue by 10% in the next quarter”. Specific goals give the team a clear target to aim for, and it’s easier to measure progress and success.
When creating a common shared purpose, involving the team in the process is important. By involving team members, you can gain their input and feedback, and this creates a greater sense of ownership and commitment to the purpose. When people feel like they have contributed to creating a common shared purpose, they are more likely to be invested in it and work towards achieving it.
How a common shared purpose leads to success and accountability
A common shared purpose provides focus and direction for a high performance team. When everyone knows what they are working towards, it’s easier to prioritize tasks and make decisions that align with the purpose. This helps the team avoid distractions and focus on the important work contributing to the organization’s vision and strategy.
In high performance teams, a common shared purpose creates a sense of accountability. When everyone understands the purpose and their role in achieving it, they are more likely to take ownership of their work and be accountable for their actions. This creates a culture of responsibility and accountability, where everyone is committed to doing their best to achieve the common shared purpose.
A common shared purpose also promotes collaboration and teamwork. When everyone understands their role and how it contributes to the greater goal, there will be more collaboration to achieve success. This creates a culture of teamwork and cooperation, where everyone is working towards the same goal rather than focusing solely on their individual tasks.
How a common shared purpose creates proven competency
A common shared purpose is a powerful driver of proven competency among team members. When everyone on the team is aligned around a common shared purpose, they understand what competencies are necessary to accomplish that goal. This shared understanding and proven competency with each other create a sense of accountability and responsibility among team members, motivating them to develop and improve the skills required to achieve their objectives.
Collaboration is essential in ensuring the team has the proven competencies to become a high performance team. Cross-training is an effective way to develop and improve the proven competencies of team members. When team members work together to share knowledge and skills, they learn from each other's experiences and become more capable of working towards a common shared purpose. Additionally, cross-training helps to build trust among team members, which is essential for effective collaboration. By sharing expertise and supporting each other, team members can work together more efficiently and effectively, creating a positive feedback loop that leads to higher performance and greater success. Ultimately, a common shared purpose and a collaborative approach to building proven competencies are critical components of a high performance team.
A common shared purpose helps create a positive work culture when people feel like they are part of something bigger than themselves.
Formula One example of common shared purpose, proven competency, and accountability
An example of high performance leadership and the resulting high performance team that we often reference in our leadership development programs is that of a Formula One racing team. In Formula One racing, every member of the team plays a vital role in achieving the ultimate goal of winning the race or achieving a points goal for the season. One of the most critical teams is the pit crew, who provide the necessary services to the car during pit stops in the fastest time possible.
The pit crew's common shared purpose is to work together seamlessly and efficiently to service the car and get it back on the track as quickly as possible. The pit crew comprises several highly skilled individuals, each with a specific role to play. Some team members are responsible for changing the tires, while others refuel the car, and some adjust the aerodynamics of the car.
In a race where every second counts, the pit crew's ability to provide fast and efficient services is crucial. The time spent in the pits can make the difference between winning and losing the race. As a result, the pit crew must have the proven competency to work with precision and focus on ensuring that the car is serviced correctly and efficiently.
The pit crew's contribution to the team's vision of winning the race cannot be overstated. By providing the necessary services in the shortest time possible, they help minimize the time the car spends in the pits, allowing the driver to get back on the track quickly and maintain a competitive position.
The pit crew's efforts and accountability to each other and the greater team also help improve the driver's confidence and motivation, knowing they have a reliable and efficient team behind them. This can be critical in a race where the slightest mistake can result in a significant setback.
The pit crew plays a vital role in Formula One racing, and their common shared purpose is to provide the necessary services to the car in the fastest time possible. Achieving the overall team’s goal of winning the race or finishing the season with a targeted number of points isn’t entirely within their control or responsibility. However, by clearly understanding their common shared purpose, demonstrating proven competency, and having high accountability to each other and the entire racing team, they are able to expertly do their part in performing the most effective and efficient pit stops that will certainly make a difference in achieving the overall team’s goals.
High performance leadership steps for High performance teams
1. Define a clear mission: In high performance leadership requires leaders to establish a clear and concise mission statement that outlines the team's common shared purpose and objectives. This statement should be communicated effectively to every member of the team and serve as a guiding principle for all decisions and actions.
2. Foster a sense of accountability: In high performance leadership, leaders should encourage team members to take ownership of their roles and responsibilities and to be accountable to each other. They should empower them to make decisions and take actions that align with the team’s mission and common shared purpose.
3. Build a culture of collaboration: In high performance leadership, leaders should foster a culture of collaboration and teamwork. They should encourage open communication, trust, and respect among team members and create a safe no blame environment where everyone feels comfortable sharing their ideas and opinions and learning from mistakes.
4. Provide opportunities for growth: In high performance leadership, leaders should provide opportunities for team members to learn and grow. This can be achieved through training programs, mentoring, or coaching. By investing in their development, leaders show that they value their team members and are committed to their success.
5. Celebrate success: In high performance leadership, leaders should recognize and celebrate team successes. This can be done through public or private recognition, rewards, or incentives. Celebrating success reinforces the importance of the common shared purpose and motivates team members to continue working towards the organization's objectives.
6. Lead by example: High performance leaders must lead by example. They need to consistently demonstrate the behaviours and actions that they expect from their team members. By modelling the values and principles of the organization, leaders can create a culture that reinforces the shared common purpose and inspires everyone to work towards achieving it. |
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Summary
In today's fast-paced world, it's easy to feel overwhelmed and burnt out. Interruptions can be a significant cause of burnout for team members, leading to decreased productivity and morale. However, in leadership, one of the leader’s primary roles is to “Protect the Core,” or in other words, protect your team from interruptions and burnout. Protect the Core is about shielding your team from interruptions that distract them from focusing on their core priorities or responsibilities. It's about watching out for their well-being. It's a double edged sword actually. An effective leader, protects their core team, and by doing so, protects the core responsibilities of the team at the same time.
Here are ten steps a leader can take to “Protect the Core”:
Click on any of the ten steps to learn more information about it.
Ten Steps to protect your team from interruptions and burnout
1. Set clear goals and expectations:
A common mistake a leader can make is to assume that all their team members understand their goals and the expectations of them. Instead, when the team is under pressure or the leader suspects that team members are feeling overwhelmed, they should start by reviewing individual team members’ goals to ensure they are, in fact, the current priority. Often the need to change priorities can go undetected as the team member may be unaware of the priority change. In addition, a review of expectations helps ensure everyone is aligned on what needs to be done and when and what doesn’t. Things can get lost in the shuffle, and tasks that were once important may no longer be necessary and can be stopped, or at the very least, can be paused for some time.
A daily huddle board is a visual management tool used by teams to quickly and easily communicate updates, progress, and issues related to a specific project or process. The board is typically displayed in a common area where all team members can easily access it at any time.
The huddle board usually consists of several sections or columns, each representing a different aspect of the project or process being tracked. These sections may include:
During the daily huddle, team members gather around the board to review progress, identify any issues or blockers, and discuss necessary adjustments or next steps. This brief daily meeting helps ensure everyone is on the same page and working towards the same goals. The leader needs to tackle any barriers beyond the team member's control that prevent them from accomplishing their priorities.
Part of a team communication plan should include establishing some guidelines or team code of conduct around when people can be interrupted. Simple visual cues as simple as coloured paper or sticky notes to indicate when someone can be interrupted work very effectively. For example, green paper means ‘come on in’ or open for interruptions; yellow may mean focused work, only interrupt if it cannot wait, and red meaning do not interrupt unless it is an absolute emergency. It is also essential to clearly define what cannot wait and what is an absolute emergency. Another simple example is if someone has their headset on, they should not be interrupted.
Research indicates that humans need a mental break every 90 to 120 minutes. Setting a timer on a cell phone or another electronic prompt effectively reminds you that you need to step away for a few minutes, re-energize, and regroup.
Rather than asking team members if they are keeping busy or even the general how they are doing, ask them if they have adequate time to think and plan. Unfortunately, poor cultural norms sometimes prevent team members from admitting they are overworked or overwhelmed. By asking them if they have adequate time to think and plan, a leader is likely to get a more accurate response to the team members' current workload and state of mind. A leader needs to create a culture and environment where not only will their team tell them they have too much work, but the leader rewards them for doing so. This means the leader has to be intentional about their questions and responses.
A leader should model open communication by being transparent and honest with their team. Share information openly and quickly, and encourage others to do the same. Ensure that all team members are respectful of each other and that everyone's ideas and opinions are valued. When conflicts arise, and they will occur during challenging times, address them quickly and fairly. Encourage team members to work through conflicts together and find solutions.
If remote work is not an option, create a quiet space for team members to work in. This could be a private office or a designated quiet area where team members can focus on their work without distractions. The cafeteria outside break times can often be an ideal place to escape interruptions! Sometimes a change of location can be as good as a rest.
Meetings can be a significant source of interruptions and distractions, leading to burnout. Minimize the number of meetings, and keep them short and focused. Encourage team members to attend only the meetings that are essential for their work. Let them know it’s ok to decline a meeting if it is not essential to their priorities. It is also important to establish what is and is not deemed essential while maintaining respect and professionalism when declining meeting requests.
Implementing a meeting standard duration of 20 or 50 minutes is a great way to improve meeting efficiency and reduce the burden on your team members. Learn more about this in our article Time Saving Tip!
10. Monitor for signs of burnout Regularly check in with team members to assess their workload and stress levels. Look for signs of burnout, such as decreased motivation, productivity, and absenteeism. Take action to address burnout when it is identified, such as reducing workload or providing additional support. Protecting the Core from interruptions and preventing burnout requires a multifaceted approach. However, by following and implementing these ten steps, leaders can create a supportive and productive environment for their team members, significantly reducing the risk of burnout.
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One of the things leaders and organizations often overlook when implementing organizational change and transformation is that the change occurs at the speed of the slowest person to traverse the change curve.
Learn more about our Advanced Leadership Transformation leadership development program. What about those that resist change? Well, resistance is pretty much guaranteed. However, understanding why people resist change is necessary for leading your team along the change curve. Preparation for resistance starts in the initial planning phase of any change initiative. A leader must consider why someone may resist the change and then develop actions to mitigate these resistance causes. Ignoring or not properly planning for them is a common failure mode of change!
Although planning for resistance is necessary to reduce the magnitude and depth of any resistance, the leader must always proactively seek out those who resist the change throughout all the phases. Having the skills to recognize the underlying reason they are resisting allows the leader to face any resistance with confidence and realistic expectations.
Learn more about our Advanced Leadership Transformation leadership development program.
Regular and consistent communication is another important aspect of leading a team through change. Regardless if the change is good, bad, or indifferent, people want to be and stay informed. Without effective communication from the leader, the rumour mill will definitely take over. The problem with rumour mills is that the leader is often unaware of what is being communicated until a crisis! At that point, clarifying and calming everyone down can be very challenging. Proactively creating a two-way communication plan is important to have right from the first announcement of the change until well after the change has been implemented. Determining what message needs to be sent a different times throughout the change, to what stakeholders, by whom, and using which media is critical! However, establishing feedback loops so that the leader receives timely information from the team is also necessary.
If you're a leader, you lead change! Remember, though, change occurs at the speed of the slowest person to traverse the change curve! You can't force people through change, but you can lead them through it!
Learn more about our Advanced Leadership Transformation leadership development program. |
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Now that you've had a great summer with the family and the kids are excited to return to school, it's finally “me time”! Time for you!
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One of the things I’ve always loved is the simple kaizens (continuous improvement). I was reminded of this recently working with RAB Design Lighting when the team there was conducting some line trials. Having coached the team on the importance of detailed trial planning and real-as-possible process set-up, but also the need to be balanced with simplicity, low cost, and high flexibility, I was thrilled to see their creativity and ingenuity that met these two potentially conflicting criteria. See examples in the pictures below.
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One of the best time saving, and perhaps even life saving things I did was implement 50 minute and 20 minute meetings. The emphasis was on 20 minute meetings as the rule and 50 minutes an exception.
The old saying "the fish grows to the size of the fish bowl" applies to meetings. Most people schedule 60 minute meetings. Why? It's the default setting in most scheduling apps. What happens? Meetings extend to the length of time that the meeting is scheduled! Funny how that is, eh! |
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Whether for personal or business purposes, with every New Year, there is an opportunity for all of us to make a fresh start! Are you prepared to take it in 2022?
Personally, I've never really been a fan of New Year's Resolutions. There are many statistics out there with some studies indicating that up to 80% of resolutions fail. Why? My view is they are usually just statements made without any real plan to achieve, lack support mechanisms, or don't have new habit formation actions, to mention just a few. For these reasons, I believe that Goals and Objectives eat New Year's resolutions for breakfast, every time!
I've set annual goals and objectives both personally and within my businesses for many years now. I've learned a lot over the years and have developed what I have found to be a pretty good process. Often due to our busyness or just plain procrastination, the hardest part is to get started, so I thought I'd try and assist you by providing some of my previous posts on topics that I think can be very helpful at this time of year.
Getting yourself organized - Time management & weekly personal planning
6 Must have’s for any planning routine – If you are in need of getting yourself better organized so you stay in control and get the right things done, these 6 key points to incorporate in your planning process will be helpful.
An effective leaders to-do list – We all have “things” we need or want to get done on a regular basis, but often we lose track of them and they fall off our radar. This article gives an over view of a very powerful leader tool, that is sadly too often overlooked, not understood, or assumed to be only for manufacturing. Not giving it away here so as not to discourage you from checking it out first!
Free personal organizer/planner download – Free down load of the template I use for my personal organizer and weekly planner. If you don’t have one, this should give you a good starting point that is ready to use, or you can easily revise to fit your personal needs.
28-Day Habit Tool - Forming a new habit is always challenging. We've worked with many people over the years to help them form new habits using the 28 Day Habit Tool. Set a new habit and track your progress. Reflect daily as to the barriers and challenges you faced completing the new habit and keep at it. If you miss any day... don't despair, but rather reflect, come up with mitigation, and move forward with the habit, BUT... reset the 28 days and start again. Continue until you achieve 28 consecutive days of the new habit.
Leadership Hacks – Getting your stuff together – a 2.5 hour live virtual seminar with over 50+ proven tips and techniques to get yourself organized and stay in control without having to spend a career figuring it all out.
Setting goals and objectives – Personal or for business
Reflections vs Resolutions – A critical step before setting annual goals and objectives is to first reflect on the previous year. In my opinion, reflection is far more important than any resolution. In this post we discuss why resolutions typically fail and the steps to conducting a good reflection.
Setting Personal and Professional Goals and Objectives – Mission Statements – Whether it’s for personal use or professionally, having a defined mission is very important. This article walks through what a mission statement is comprised of and provides a couple of personal examples to help demonstrate.
Setting Personal and Professional Goals and Objectives – Goals & Objectives – Providing both personal and organizational examples, this article outlines how to create strategies, goals and objectives.
Setting Personal and Professional Goals and Objectives – Tactics or Action Plans – Once again providing both personal and organizational examples, we review the steps to take to develop robust actions to achieve your goals & objectives.
If you'd be interested in a complimentary Lunch & Lead Series topic on Setting Personal and Professional Goals and Objectives, leave us a comment or contact us to let us know your interest.
HPL also facilitates the annual business planning process for our clients. If you're interested and want to learn more, please contact us to discuss your needs. |
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HPL Administrator 3 November 6, 2023 |
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Glenn Sommerville 35 September 20, 2023 |
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Scott Smith 17 January 9, 2023 |